Customer Service FAQs for Custom Packaging
Frequently Asked Questions (FAQs):
1. What if I choose the wrong warehouse for the package?
Don't worry, you can contact your agent to change the warehouse of your package in our system. But please double-check the warehouse when you set the package order.
2. What if there isn't my preferred package in your system?
You can contact your agent or the customized package agent and tell him or her about your preferred package. Then he or she will come to our supplier and check if there is the one you want. After that, your agent will confirm with you the price, MOQ, and other package details. If you like it, your agent will add it to our system. The following procedure will be the same as above.
3. Why is there a MOQ of some packages?
We have the printing machine in our Chinese warehouse, but we can only print the simple logo on some specific packages, such as the zip bag, shipping bag, paper box, and so on. However, we can't print the logo on some materials, such as cloth bags, stickers. So we may need the factory's help. That's why they require the MOQ.
Also, if you want to customize the size of your package, usually it may require a MOQ.
4. Will there be customized packages in Excel order or orders placed manually?
Yes, as long as you have connected the package with the product in SKU List.
5. Can I combine orders or split orders if this order has a customized package?
Yes, you can combine orders with customized packaging.
6. Is it possible to make one specific package only visible to me?
Sure. You can tell your agent or our customized package agent or customer service to set the package in our system.
7. If the shipping cost has been increased a lot, can I choose to not use the package?
Yes, you can click "Remove the Package" to move the package from the orders.